Account Management - 100% Retention
Mapping all stakeholders at customers and how to monitor and exceed expectations of each influencer, anticipate changing needs, measure and monitor satisfaction of each influencer on key performance criteria.
Identify, research and define what is important to your customer and how to use it to add value in order to gain mutual commitment on a long-term partnership and jointly define actions for a joint execution in achieving goals (Account Plan).
Much attention is also given to implementation, management coaching and techniques and communication skills that make the sales team successful.
Ray Leone's Sales Funnel® Program in Partnership with Hovingh & Partners
Target audience
Expected results
• Increase in sales revenue
• Improve gross and upsell results
• Improvement of conversion rates
• Better competitive position.
• Reducing price pressure, margin improvement
• Cost optimization
Competences
• Problem analysis
• Decisiveness
• Oral communication and presentation
• Listen
• Sensitivity
• Persuasiveness
• Negotiate
• Impact
• Adaptability
• Flexible behaviour
• Result Orientation
• Coaching
What do our customers think!
“Thanks again for this intensive, but instructive week. It's nice to see how full of conviction/enthusiasm you taught us something. That is hugely motivating!”
Internal and External Sales Team
(International organization in logistic solutions)
“Relevant experience of facilitator and good interaction. Themes that are directly linked to our organization. Training and content gives confidence.
International Sales team
(Data Analytics Company)
“ Very instructive due to the clear structure. Learned a lot in a very short time, very intense but a lot of fun. Good learning environment where I dare to be vulnerable with a lot of interaction and variety.
Sales team
(IT recruiter)
“This session was great, interactive and flexible. I think it's one of the best workouts I've had. Good energy and convincing explanation."
“My work as a New Business Developer has become more fun.”
Netwerk Development Team
(Leading B2C Marketplace Platform Provider)
